Character AI, The Filters Aren’t the Problem. It’s the Silence
Character AI users have been voicing frustration for months now. Not just about strict filters, disappearing messages, or the strange “deleted this to keep you safe” box. Those things are annoying, yes. But what stings most is the lack of communication.
No updates explaining why features got more restrictive. No roadmap. No clarity. Just cheerful announcements about stickers and creator pages, while the things users actually care about are ignored.
Support tickets don’t get replies. Comments vanish. Posts go live, only to be deleted minutes later. And in all of it, no acknowledgment from the team.
It feels like being punished in silence.
People aren’t asking for perfection. They just want to know what’s going on. When even basic transparency disappears, it sends a clear message: your concerns don’t matter.
And that’s why users are leaving.
“We Just Want Answers”
Most complaints aren’t coming from people demanding NSFW. They’re coming from long-time users who just want to understand the rules.
Why did Soft Launch suddenly become stricter?
Why are some historical messages gone?
Why was a weird grey box introduced that deletes content to “keep you safe”?
No one knows. And that’s the problem.
Instead of explaining, Character AI’s team keeps pushing surface-level updates. Stickers. Avatars. Cosmetic fluff. It feels like they’re dodging the real questions on purpose.
Worse, users who dig too deep or criticize too loudly find their posts removed or buried. That silence doesn’t protect the platform. It creates distrust.
Some users have already started using tools like CrushOn AI, not because they want chaos, but because those platforms actually listen.
The Support System Doesn’t Exist
Try contacting support. Most people say it’s a black hole.
No replies. No tracking. No follow-up. Some users say they’ve waited years for a response with nothing to show for it.
The support page looks official, but it’s all for show. Submitting a ticket feels like shouting into the void. And when something as basic as account safety or deleted content is at stake, that silence feels personal.
When apps grow fast, some chaos is expected. But the complete lack of a working support system tells users one thing clearly: you’re on your own.
Mixed Signals Everywhere
One day, a new feature appears. The next day, it disappears.
Posts about updates get deleted and reposted. Announcements are vague. Stickers are launched in the middle of community outrage, almost like a distraction.
Users don’t know what to expect anymore. Some features work for a few people but not others. Some messages vanish without warning, while others stay untouched. It’s inconsistent, and it’s exhausting.
People aren’t even sure who the app is for. Is it meant for kids, or for adults building long-term stories and characters? Because the decisions being made suggest the team can’t decide either.
The Loss Feels Personal
For many users, these aren’t just casual chats.
They’re storylines that took months to build. Emotional conversations. Saved memories. Deleted without warning.
That “deleted to keep you safe” message isn’t just annoying. It’s offensive. A 26-year-old adult doesn’t need protection from their own roleplay archive.
What hurts most is not being asked. There are no surveys. No toggles. No warnings. Just updates that wipe important parts of your history and then pretend nothing happened.
The emotional investment people had in the platform is being erased, one quiet change at a time.
Silence Isn’t Neutral
Some users believe the silence is intentional.
Not because the team is overwhelmed. Not because they’re still working on solutions. But because they’ve already decided to keep things strict and don’t want to deal with the backlash.
It would explain a lot. Why the updates never address real concerns. Why nothing is reversed. Why there’s no transparency about what’s being tested or what rules are changing.
Silence isn’t passive. It feels like a strategy. And it’s wearing people down.
Loyal Users Are Giving Up
These aren’t first-time users walking away. Many of the people canceling subscriptions were regulars.
They stuck around during outages. They rewrote their messages to avoid triggering filters. They adjusted when old features disappeared. But now they’re tired of trying.
If you care about your characters, your archives, or your time, it’s hard to keep supporting something that doesn’t seem to respect any of those things.
Some are already using other tools. Others are just quietly walking away.
You Can’t Ignore People Forever
The platform doesn’t need to be perfect. But it does need to talk to its users.
No one expects every feature to be flawless. People understand technical issues. They understand moderation. What they don’t understand is silence.
When your messages disappear and no one tells you why, it feels disrespectful. When you lose roleplay logs and get no warning, it feels cruel. When you ask for help and no one responds, it feels like you’re not wanted there.
That’s why the filters aren’t even the biggest problem anymore. The problem is trust. And once that’s gone, stickers won’t save you.
